CD_p 115-125
Design has the power to enrich our lives by engaging our emotions through image, form, texture, color, sound, and smell
Next step: Using our empathy and understanding of people to design exp. that create opportunities for active engagements and participants.
EXPERIENCE ENGINEERING
Examples:
- Disney World- based on participation (100,000 people a day)
- Whole Foods Market- fresh product displays, free samples, info about prep and storage, "healthy lifestyle" products = ALL designed to draw us in and participate
- Mayo Clinic- different than Disney and Whole Foods
- reputation for leading edge research to innovation around the patient experience
- SARC ex- suggest that design thinking can not only be applied to product/experiences, but tto the process of innovation itself
TO CHANGE BEHAVIORS - OR NOT TO CHANGE
Way tot get people to try something new=
- Build on behaviors that are familiar to them
- Understand peoples behaviors
- IDEO, Bank of America Example - All people want to save more, only a few have strategies of doing so
"Invisible saving"- Jar of change
So, BOA did "Keep the change" - Automatically rounds up debit card purchase to nearest dollar and transfers difference into savings account. Because of this, in the first year, nearly 2.5 million customers were added to BOA.
BUILDING AN EXPERIENCED CULTURE BY MAKING EVERYONE A DESIGN THINKER
An experience comes to life when it feels personalized/customized
ex. yahoo search pages
Timing/Right moment helps
ex. IDEO designers- Ritz Carlton
"Scenography"
1st phase:
- created a tool kit= inspirational ex. to show what a great experience culture might look like- used visual language inspired by art and theatre
2nd phase:
- each hotel is individual= does own think based on local culture
EXECUTING THE IDEA
ex.
- Food looks - experience, outside/inside
- Cars- smell, interior, sound
- FLW House- motivated by the belief that design and execution must work together if the architect is to deliver not to just the house, but the experience of it
V.S._p 31-51
HOW MEANING IS FORMED
CATEGORY OF SIGNS
Categories are not separate and can function together in sets
ex. traffic sign
- warns we are approaching a traffic light
- boh icon/symbol
- physically looks like the think it represents (iconic)
- international agreement about meaning (symbol)
- red triangle=warning sign
- index sign- placed in street
Pierces 3 levels/properties for signs:
- Feeling/mood (firstness)
- Physical relation (secondness)
- Mental level (thirdness)
Semiosis- transfer of meaning/ act of signifying
Unlimited semiosis- triangular process
VALUE
Saussure- focused on relationship between sign and other signs in the same system- signification= artificial things made by us/society/culture- part of a comm. system
ex. sound, thought, front, back- paper cutting relationship
Value is always composed into 2 things:
- a dissimilar thing that can be changed
- a similar thing that can be compared
Syntagm- collection of signs organized in a linear sequence
2 basic characteristics of a paradigm:
- units in set have something in common
- each unit is obviously different from the others in the section
Paradigm- ex= letters of alphabet, codes= digital codes
Metaphor v. Metonym
Metaphor- (advertising) product is imbedded with particular properties that it is not readily associated with
Metonym- similar, but used to represent loyalty
Portfolio:
- xmas tree ex-grenades-cool concept
- racism erases face-empty space=metaphor for pointless anonymity